Battlefield 4 – DICE VP & GM Writes Open Letter Regarding ‘New Higher-Performance Servers’

Battlefield 4 fans have been noticing a significantly improved online experience since yesterday’s EA server maintenance.

Performance issues began shortly after the launch of Battlefield 4′s Naval Strike DLC and appear to have hit PlayStation 4 and Xbox One users the hardest. Many took to the forums and message boards to express their frustration while developer DICE promised fixes.

In a sigh of relief, yesterday’s upgrades appear to have completely and successfully cut out any lag, or “rubber-banding”, affecting 64-player servers. We can surmise from our own testing that things are running a lot smoother.

Today, DICE vice president and general manager Karl-Magnus Troedsson addressed Battlefield fans in an open letter on the Battlelog, where he attributes the recent troubles to a “configuration of certain hardware types dedicated to 64-player matches”.

We’ll let you have a read for yourself:

“Hi everyone,

As you know, we’ve been looking into resolving the “rubber banding” that some players on certain platforms have experienced with Battlefield 4 after the recent release of Naval Strike. We’ve found that the root cause of the issue was a configuration of certain hardware types dedicated to 64-player matches.

We have invested in new hardware to resolve this issue and deployed new higher-performance servers this week. In preparation, we conducted a significant amount of testing before installing the new servers to ensure they would correct the issue. We are already seeing performance improvement with 64-player matches and expect this to continue.

While the process took longer than we would’ve liked, we wanted to be 100% sure it was done right and that the long-term solution was properly in place.

Our objective is to deliver the best player experience possible. We feel this solution helps us deliver that to you. Stay tuned to our official channels for more information.

Thanks,

Karl Magnus Troedsson, DICE VP & GM

We’ve definitely noticed improvements, but what about you?

  • Nicholas Kirkland

    “While the process took longer than we would’ve liked, we wanted to be 100% sure it was done right and that the long-term solution was properly in place.” Only 6 months….lol

    • Jason Leonhardt

      I still had the jitter on parcel storm just like before. But it seemed much better over all and we could actually play naval strike

      • Nicholas Kirkland

        I think that is been the most frustrating thing besides the flying issue is that hey here are some new maps and a game mode but you cant play it without rubber banding like a mad man

  • Tank Buster

    What platforms is he referring too ? “As you know, we’ve been looking into resolving the rubber banding that some players on certain platforms have experienced “

    • http://mp1st.com/ David Veselka

      My understanding is that it has mostly affected XB1 and PS4 users, even probably PC. Any platform with 64-man servers.

  • dieger

    “While the process took longer than we would’ve liked, we wanted to be 100% sure it was done right and that the long-term solution was properly in place.” i bet its still not gonna fix it…

  • Connor

    Should’ve been done at launch.

    • DanDustEmOff

      Should have been done before the beta launch if you ask me.

      • VEX_VEHIX

        Should have been done during BF3.

        • Marcin Kubica

          Well the beta is finally over. Into charlie stage we go…

    • SillyCrez

      between beta and launch…

  • xHDx

    ‘We’ve found that the root cause of the issue was a configuration of certain hardware types dedicated to 64-player matches.’

    So I think I am right in saying that this reffers to PC and not consoles., although it improved console experience. Are you sure it improved console experience?

    • Connor

      Primarily XOne and PS4 64 player servers.

    • Eaglejoc .

      No your not console servers are still the same type used by pc’s although formatted differently. effectivly they just upgraded the server hardware on the servers running 64 players

  • NinoBr0wn

    Cool. If I see one more packet loss icon, I’m writing an open letter myself.

    • DanDustEmOff

      Easy fix for them… remove it completely from the game.

      • Johnny Neat

        Like the death info. What a joke.

        • Tuttle wada

          I felt like I was playing MoH Warfighter on Hardcore lol

  • RoadTripToJalalabad

    “Our objective is to deliver the best player experience possible” by having the paying customer discover the game-breaking bugs.

    Fixed that for you, DICE.

  • Katana67

    Question, has this already taken place or is it still inbound? I haven’t played BF4 in a while. Anyone notice a difference if it is so?

    • Suicidal1

      Dam was always really bad for me, played it last night with zero rubber banding. I only played vanilla maps, but it ran great all night.

  • Suicidal1

    I’m glad they finally fixed it and I can play without issue now, but I’m a little turned off by the fact it took almost five months to fix and they’re downplaying it by saying it only affected a few users and started when Naval Strike was launched. The problem has been there since the game launched, and it affected most of the player base.

  • Oblivion_Lost667

    So… Does this just effect the rubberbanding, or is our hitreg and dying behind cover and such being fixed as well?

    • swipe_06

      Dying behind cover is still going strong. Hitreg seemed fine for me (Sorry for the familiar wording, I hate to sound like the no problem crowd)
      Rubberbanding seems to be solved, but the game still sucks if you ask me. A lot of fixes still needed, and then some balancing too. Check back when they announce the next thing.

  • SillyCrez

    “Hi everyone,
    As you know, we’ve been looking into resolving the “rubber banding” that some players …. experienced…. AFTER the recent release of Naval Strike.”….

    F*** OFF !

    • VEX_VEHIX

      Seriously, and after calling their consumers “liars”.

    • Kevin James Arnesen

      ikr

    • ThatSpeakerOfTruth

      Do we know if this is a universal improvement for servers or just the major complaints on 64 player games on consoles that arose after Naval Strike was released? Because, you know, otherwise it would make sense to be “after the recent release of Naval Strike” and “the process took longer than expected” would refer to a time scale of weeks rather than the months most of you keep assuming it does.

      I never understand why nobody asks these questions to begin with and immediately go onto complaining about how an EA corporate chief had some good points about many transparent gamers being two-faced and self-absorbed before Battlefield 4′s release.

      • SillyCrez

        Rubber banding exists since Day one on Lancang Dam Map, i don’t talk about how it is painful to fly a jet with rubber banding on some other maps too for example. Naval Strike should’ve been a relief for Dice/EA, but instead it became just too much to let it go, and they “finally” did something.

  • TriguyRN

    I want servers that have map rotations with all the DLC

    • Johnny Neat

      Yes, this!

  • Soldier

    The game is basically back to how it was prior to the rubberbanding issues from Naval Strike, which means the game is still broken. The game has been broken since launch and they just fixed yet another newly created problem. This company has gone to complete shit and so have their sales.

    • Kevin James Arnesen

      But we need to remember that EA are the real culprit here, DICE used to be awesome but now they’re just slaves to the real evil… Electronic Arts. EA are criminals and need to be held accountable.

      • Soldier

        You must also understand that many of the same people who worked on the BF series no longer work at DICE. There are now people from Danger Close, the failure developer who made the joke Medal of Honor games, working on BF. The philosophy for the BF franchise has been changing before our eyes game after game. It has devolved to a point where it’s barely recognizable and no one is happy with it.

        • Suicidal1

          The Danger Close team is now DICE LA, they’re working on the next map packs. DICE Stockholm is still the team behind the Battlefield game.

      • Dragonfly Jones

        Why does everyone continuously blame EA? It’s a collective effort people! Both parties are at fault period.

        • Kevin James Arnesen

          EA pull the strings.

  • Johnny Neat

    This game will go down in gaming history as a prime example of how a perfect concept can me destroyed by cheap business practices focused on greed and not quality. BF4 is my favorite FPS, but its problems and support are some of the worse seen in gaming. EA and DICE should be ashamed of themselves.

    • Tuttle wada

      Yeah I mean why would EA indulge in MS offering capable and arguably more efficient online service and maintenance at little to no cost?

      Also, I remember reading an article where they stated they would not use Xbox Live Compute on day one for “reasons that are multiple” but I doubt they ever will TBH. I just want reliability and not incessant disconnecting.

      • Jamic

        Battlelog is one of those reason, now with consoles having BL as a more integrated part of their versions, I dont think that MS would allow a third party service like that to excist in their servers OR EA needs to constantly communicate with BL servers to exchange information which is not allowed/cost effective on MSts azzure servers.

        • Tuttle wada

          Battlelog isn’t even necessary in game. We have a mobile app, and we have the website. Why they felt the need to add a slow, sometimes never loading Battlelog with limited function in game is far beyond me

  • born2expire

    golf clap to DICE, finally you don something right.

  • Marcin Kubica

    I love the hilarious wording “…some players”

    • Bmeowmix

      I can personally say that I rarely had lag/RBing/hitreg problems. So yes, it is “…some players”

      • Marcin Kubica

        If you’d track the PS4/X1 Battlelog forums since game launch on next-gens you’d know that rubber-dingy-rabbits-lags started off on 64 players maps off since the game release. So the problem wasn’t for “some players” while it happened for “majority of players”. And since Naval Strike launch it was for “most of the players”.

        • Bmeowmix

          Oh, thats fair enough. I thought you meant like everyone I’ve talked to that says “it is affecting EVERYONE”

          • Marcin Kubica

            Ya that’s not true for everyone.

      • Jason Lane

        I’m positive this story exists because more than some are having issues. Roll the dice, please.

  • Kevin James Arnesen

    I love how he says “some people” just like “some servers are at 44 players”… it’s all of them and everyone and the rubber banding isn’t completely gone. It spikes once or twice during a match and you’ll get some of the strongest rubber banding for like… 4-5 seconds and then it goes back to normal. That said, it’s running MUCH better but as Karl says about long testing and investing in the server tech for a great experience…. WHY didn’t you do that in the first place? Do you know how many people have now walked away from the franchise? How do you people have jobs still?

    • Kevin James Arnesen

      What about not releasing DLC until the servers were fixed? What happened to that? & Worse still, you release the over priced DLC with OP weapons in the bundle so that they can be used on people who haven’t bought it yet to convince them to buy it so they can get their hands on it? No doubt patched at a later date…. anyone been killed by the AWS LMG lately? You guys are complete crooks!

      • Bmeowmix

        I, for one, rarely rubber-banded before the update, let alone now. So its not everyone. As for the long-term testing and server tech they have probably been doing that for a while. I don’t expect them to constantly tell us that they’re “Working on it” whenever they try to fix something, just like how CoD devs don’t and most AAA game devs don’t.

        As far as the DLCs go, they have to release them in an orderly fashion so that they don’t lose consumers to other titles. If they aren’t making DLC and other games are, people would surely leave and BF4 players would start complaining about the lack of DLC. And its not overpriced. I’d actually say that BF DLC gives you more bang for your buck than other shooters.

        • Kevin James Arnesen

          Get the fuck out of here EA employee. Get back to work on Battlefield Bad Company 3!

      • http://encropowered.com/ encro

        It’s not that the AWS is overpowered. It highlights how innacurate the other LMG’s are if you try to do anything other than burst fire. It’s the only LMG that can hold its own against the Assault rifles with a bonus larger magazine that allows you to take out more than 1-2 players.

        The AWS helped make running as Support relevant.

        • Kevin James Arnesen

          It’s not suppose to hold its own in CQC dude, it’s an LMG… a support weapon… they’re meant to be inaccurate if fired from the hip or down site. You’re meant to be stationary with most of them and play positionally not run and gun and compete with assault players ya bloody idiot.

  • Jason Lane

    Cool! When’s the release date for this game? Sounds like it’s ready to be shipped now :(

    • Tuttle wada

      In sorry but Battlefield 5 won’t release until November of 2015. Until then Battlefield 5 early access testing will go as planned….horribly

      • Jason Lane

        No foolin? Gosh.

      • jj16802

        Now is that Battlefield Police or is it Battlefield “We’re fighting Russia again for the nth time”?

  • Orlando Jamar

    It still rubber bands on ps4

    • Orlando Jamar

      Actually it’s worse, no joke

  • Sheldon

    Apparently East US servers ares till having issues… West seem fine though.

  • Timothy David Medric

    did they ever fix the death shield? I’d like to start playing this again…

  • Tank Buster

    Guess I’m lucky but I’ve had absolutely none of these issues.

  • theplantain

    seems like i’m the only one that’s rubberbanding on the vanilla maps on Rush and TDM since the new update..can’t even report this without getting trolled on the useless battlelog forum

  • http://www.twitch.tv/el3ment514 El3

    I played last night on the Xbox One and it was the best Ive seen so far. Hit detection was spot on and no lag. When I got done playing my XBL membership ran out…..GOSH DARNIT!!!!!

  • Mack

    played a few hours ago on Xbox 1 and i still rubber banded on lost islands. not as bad as before but it is still there, but before it was unplayable for me so i guess this is a step in the right direction

  • http://encropowered.com/ encro

    *Some Players*
    *Certain Platforms*
    *Rubberbanding after Naval Strike*

    Hilarious wording DICE; except nobody is laughing.
    The latency, rubberbanding and hit detection problems all returned after 1 day.

    Should be:
    *All players who recognise the symptoms*
    *Every platform*
    *Since Launch*

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