It’s been less than a week since Cyberpunk 2077 finally released worldwide, and things haven’t been a smooth ride in Night City for some players as the game has experiences some bugs and performance issues — especially for the PS4 and Xbox One versions of the game. After observing the matter and hearing the complaints of many, CD Projekt Red has owned up to these faults and apologized — promising to fix these issues or outright refund those who are unhappy with their experiences.
Through their official social media channels, Team Cyberpunk has released an official statement addressed to all the gamers and fans who bought the game.
— Cyberpunk 2077 (@CyberpunkGame) December 14, 2020
Here’s the entire transcript of the statement in full:
First of all, we would like to start by apologizing to you for not showing the game on base last-gen consoles before it premiered and, in consequence, not allowing you to make a more informed decision about your purchase. We should have paid more attention to making it play better on PlayStation 4 and Xbox One.
Second, we will fix bugs and crashes, and improve the overall experience. The first round of updates has just been released and the next one is coming within the next seven days. Expect more, as we will update frequently whenever new improvements are ready. After the holidays, we’ll continue working—we’ll release two large patches starting with Patch #1 in January. This will be followed by Patch #2 in February. Together these should fix the most prominent problems gamers are facing on last-gen consoles. We will be informing you about the contents of each patch ahead of their release. They won’t make the game on last-gen look like it’s running on a high-spec PC or next-gen console, but it will be closer to that experience than it is now.
Finally, we would always like everyone who buys our games to be satisfied with their purchase. We would appreciate it if you would give us a chance, but if you are not pleased with the game on your console and don’t want to wait for updates, you can opt to refund your copy. For copies purchased digitally, please use the refund system of PlayStation Network or Xbox respectively. For boxed versions, please first try to get a refund at the store where you bought the game. Should this not be possible, please contact us at firstname.lastname@example.org and we will do our best to help you. Starting from today, you can contact us for a week up until December 21, 2020.
Marcin Iwinski, Adam Kicinski, Adam Badowski, Michał Nowakowski, Piotr Nielubowicz, Piotr Karwowski
P.S. PC gamers will also be getting regular updates and fixes improving the game.
For more news and features on Cyberpunk 2077, be sure to visit our archives here on SP1st.
Cyberpunk 2077 is now available for PS4, Xbox One, Google Stadia, and PC, and will be coming soon for PS5 and Xbox Series X|S.