Recently, Fall Guys had been affected by a bug, as claimed by players, where the in-game store is making purchases without any input. Fall Guys developer, Mediatonic had first disregarded the complaints made by players on Reddit and Twitter. However today, the studio apologized to the fans and offered full refunds to the people affected.
Here’s a copy of an email sent by Fall Guys support to one of the players initially, which didn’t go down exactly well with the community given the tone of the message (via Reddit):
“Please let me correct something from your response. You have stated that this is a ‘bugged purchase’ and a ‘known issue.’ Neither of these things is the case. The purchase was made by you, not a bug. Whether it was intentional or not, this is still the case. This is not a ‘known issue’ because it is not an issue. Items cannot be bought automatically by the system, they always require input from the player. Again, whether accidental or not, you made this input and purchased the item. As per our EULA, which you agreed to, all purchases are final and will not be refunded. I apologize for any confusion this may have caused, and hope that I have cleared this up for you.”
After this many other users shared a similar experience, which caused the studio to change its course on the issue. On Twitter, the studio revealed that they’re working on a new store design for Fall Guys to prevent this issue in the future and all refund requests since June 21 will be honored.
We heard your feedback on accidental purchases – and we're sorry!
To make it right:
✨ We’re improving the store design to prevent this
✨ All refund requests for cosmetics from 21st June 2022 will be honoured until we improve the store
✨ We’re giving everyone GRANDIS 👇 pic.twitter.com/L7Bsz9nbg8— Fall Guys… FREE FOR ALL! 👑 (@FallGuysGame) July 15, 2022
Fall Guys is free-to-play and available on Xbox Series X|S, Xbox One, PlayStation 5, PlayStation 4, Nintendo Switch, and PC.