In almost comical fashion, Bethesda’s PR nightmare isn’t over yet. It seems that their ticketing system bugged out and allowed users who submitted tickets to Bethesda support to see tickets submitted by other users and change the state of them (like closing tickets out).
A plethora of those tickets just happened to be for the Power Armor Edition canvas bag, which required a receipt to show proof of purchase to receive the bag. That receipt? It shows the personal information of the user who submitted the ticket, including the home address, phone number, and even the type of credit card they used to buy the edition. This means that users affected by the bug were able to view the personal information of a vast amount of users.
@BethesdaSupport I am receiving other people's support tickets on my @bethesda account. I have numerous people receipts for power armor set that includes their email & home address and the type of card used. This is not good, right? #Fallout76 pic.twitter.com/KUpGCNfIF0
— Jessie Tracy (@JesscaTracy9) December 5, 2018
As a result, Bethesda’s support site went down for maintenance to resolve the data breach, with Associate Community Manager Devann Winters addressing the issue by simply saying on the Bethesda forums, “Hi guys, we’ve resolved this issue.” No other comments have been made about this massive data breach, or about how many accounts have been affected by it, or what Bethesda is going to do about it.