Bethesda Support Bugs Out, Leaks Phone Numbers, Addresses, and Names of Customers

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In almost comical fashion, Bethesda’s PR nightmare isn’t over yet. It seems that their ticketing system bugged out and allowed users who submitted tickets to Bethesda support to see tickets submitted by other users and change the state of them (like closing tickets out).

A plethora of those tickets just happened to be for the Power Armor Edition canvas bag, which required a receipt to show proof of purchase to receive the bag. That receipt? It shows the personal information of the user who submitted the ticket, including the home address, phone number, and even the type of credit card they used to buy the edition. This means that users affected by the bug were able to view the personal information of a vast amount of users.


As a result, Bethesda’s support site went down for maintenance to resolve the data breach, with Associate Community Manager Devann Winters addressing the issue by simply saying on the Bethesda forums, “Hi guys, we’ve resolved this issue.” No other comments have been made about this massive data breach, or about how many accounts have been affected by it, or what Bethesda is going to do about it.

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