For those playing Hearthstone and noticed that the shop doesn’t seem be working after patch 25.2, Blizzard is aware of it! While the devs are investigating, check out the Hearthstone shop closed issue workarounds below.
Hearthstone Shop Closed Issue Workaround:
Method 1:
Shop Closed issues may be caused by connection problems or an account issue, but in some cases it can be due to corrupt files on the local machine. If you are playing on a Windows PC something that we have seen help with Shop Closed issues is to clear out the files in the hidden Battle.net and Hearthstone folders, so the game can redownload a fresh copy.
First uninstall any Hearthstone mods or programs that hook into Hearthstone, then follows the steps below to do a clean reinstall of the Battle.net app.
- In Windows 10 go to Start → Settings
- Click on Apps
- Uninstall the Battle.net app
- Press Windows key + R
- Type the following into the Run window and hit Enter: %APPDATA%
- Delete the Battle.net and Blizzard folders inside the appdata folder if they exist.
- Repeat steps 4-6 with %LOCALAPPDATA% and %PROGRAMDATA%
- Lastly reinstall the Battle.net app 25
If the shop is still closed it may be due to a connection problem. Try testing an alternate connection 29 if possible, to determine if the issue only exists with your usual connection.
Method 2:
Some functions of “Hearthstone” run on the 25.2.1 version of the programming store, which requires Visual Studio 2015, 2017, 2019, 2022.
According to my past experience, installing a graphics card or motherboard driver will also install VC,But in the past only installing the NVIDIA driver worked fine.
Microsoft Visual C++ Redistributable
/learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
(install X86 and X64 versions at the same time)
X86 version: aka.ms/vs/17/release/vc_redist.x86.exe
X64 version: aka.ms/vs/17/release/vc_redist.x64.exe
If you still can’t solve it, please try the following steps
- Checklist of items
1.Windows update.
2.Date and time correction.
3.Update the network and independent graphics card drivers.
4.Install Microsoft Visual C++ Redistributable (2015~2022 X86 and X64, need to be installed at the same time).
5.Delete the appdata Blizzard cache folder.
6.Reinstall the game to scan and repair.
7.Hearthstone application enable firewall.
8.Replace the network test or temporarily close the anti-virus software.
Hopefully, these two fixes do the trick. Method 2 seems to work for some per the official Blizzard forums.
Will Blizzard be able to actually patch this fix in? Hopefully they can and soon.