PSN Store Refunds Now Available to US, Here’s the Full FAQ

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Before, if you bought a game on Sony’s PlayStation Store, you’re left hanging if for some reason you want to not continue with the purchase, or just outright refund it. Well, not anymore! Today, Sony has made PSN Store refunds a real thing for gamers in the US!

Spotted by Reddit user JDubled, it’s not as cut and dry as say, buying a game physically and then going back to the store and refunding it within the same day. Thankfully, the PlayStation Support page has listed a quick FAQ on the matter.

How to request a refund for PlayStation Store purchases

To find out more, including how to make a refund request, please find the type of content you have purchased below. In addition to the refund procedures summarized below, you may have additional refund rights under applicable local law. Nothing in the summary below limits any such rights under local law. 

PlayStation® Refunds for Games, DLC, Add-ons

Full games, downloadable content, themes, avatars and season passes fall under this category.
After purchasing this type of content through PlayStation™Store, you have 14 days from purchase to request a refund to your wallet on PlayStation™Network. If you started to download or stream the purchased content you are not eligible for a refund unless the content is faulty.
To request a refund for Games, DLC, Add-ons content, please contact PlayStation® support.

PlayStation® Refunds for Pre-ordered Digital Content

A pre-order refers to any purchase of digital content made from PlayStation™Store before the content release date. There are two types of pre-order refund requests, depending on the date the content was pre-ordered.

Pre-order purchases more than 14 days before the release date

You may request a refund to your wallet on PlayStation™Network at any time up until the release date of the content.

Pre-order purchases less than 14 days before the release date

You may request a refund to your wallet on PlayStation™Network up to 14 days after the date of purchase.
To request a refund for a pre-ordered digital content, please contact PlayStation® support.

PlayStation® Refunds for Subscriptions

A subscriptions purchased from the PlayStation™Store, with reoccuring fees, include PlayStation™Plus, PlayStation™Now or Spotify® Premium on PlayStation™Music. After purchasing a subscription to PlayStation™Plus, PlayStation™Now or Spotify® Premium service you have 14 days to request a refund to your wallet on PlayStation™Network. Free trial periods are in the 14-day refund window.

For subscription services, your refund amount based on how much you have used the service. For example, if you buy a PlayStation™Plus 12-Month Membership and request a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage, etc. If you purchase a subscription service from PlayStation Store, you are purchasing an ongoing subscription with recurring fees that will continue until you cancel it. While you can cancel a subscription service at any time, the service continues to the end of the that billing period. Cancellation or turning off your auto-renewal, will stop future payments of the subscription fees but, beyond the initial 14-day cancellation period, you will not receive a refund for payments already made. 

While we’re waiting for the PSN ID name change feature to be available, Sony has made it clear that they will NOT allow refunds for that feature once it’s available.

Not a bad move by Sony. This should help gamers transition to digital more now, though of course, we still can’t resell our digital games.

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