Star Wars Jedi: Survivor players have reported that their pre-order bonus items have gone missing or have been “locked” in-game, preventing them from accessing the exclusive bonus content. The Star Wars Jedi: Survivor pre-order bonus items, which include a lightsaber, a blaster, and a body cosmetic, became inaccessible to certain players these past few days, with some reporting on the issue online.

On Reddit, a post details how the original poster ran into the issue.

i was playing and i went to customize my lightsaber then parts of the hermit lightsaber we’re in the wrong spot then it said “locked item” and now my pre order bonus’s are gone, im pissed off because my games been crashing constantly and losing progress n now this, how do i get my pre order bonus’s back?

According to the comments on the post, some players already had the pre-order bonuses when starting the game, only to find them now no longer accessible. One commenter even reported only having access to the Hermit outfit cosmetic, with the other bonus items no longer available. Steam users have also been raising concerns via the forums, with some claiming that disabling and re-enabling the firewall or launching the game through EA instead of Steam can help solve the problem, though this doesn’t seem to be a permanent solution.

Many believe that the recent patch for Jedi Survivor is behind the bug, as many of the reports were made following the update, though we don’t have any confirmation on that just yet. The bug also seems to affect consoles too, not just PC, so be on the lookout for that if you’ve pre-ordered the game yourself. This isn’t the first major Jedi: Survivor bug that players have run into either, with download issues and game crashes affecting various players.

If you don’t mind trying out Jedi Survivor despite this reported bug, you can read our review of the game here.