The Sims 4 Gallery Not Working and Connecting Due to Maintenance (Update)

Those trying to access The Sims 4 Gallery but can’t, it’s not just you, as Maxis has initiated maintenance this May 30. The Sims 4 Gallery not working and connecting is a direct result of this, sadly.

The Sims 4 Gallery Not Working and Connecting This May 30:

Update (June 2, 2023): Maxis has announced that Gallery maintenance is now finished!

Simmers! The extended Gallery maintenance has completed.

Thank you for your patience as services return back online.

Here’s the announcement from the studio:

Simmers, the Gallery will also be going under maintenance starting May 30th at 6am PT & will be unavailable. All creations, comments, likes & downloads will be saved & restored once the Gallery is back up. We appreciate your patience & will continue to update you.

There was also a patch released today (with the official patch notes available here), Maxis has issued a statement on the Gallery being unavailable and promised all creators and whatnot are safe.

Hello Simmers

Kicking off with the ongoing maintenance, we know you are probably missing the Gallery right now – we promise it will be back up and running as soon as possible. The extended maintenance is part of an initiative we have to move the Gallery to new backend systems and services which will bring with it additional flexibility and future feature updates.

Don’t worry, all of your creations, comments, likes, and downloads will be coming over to the new Gallery and will be there waiting for you when the maintenance is complete.

• At launch, PC and Mac Simmers may notice that the News tab isn’t there and the Gallery Newsfeed is not feeding anymore. This is temporary and we will be looking at bringing them back, in some form, at a later date. Console players will also get these features when they return.
• Trending Hashtags will be unavailable but you will be able to search by hashtag as usual. The Hashtag panel will return. #Hashtag (wait, is that like Googling Google?)
• Commenting from thesims.com website will be temporarily unavailable when the Gallery returns. Our focus is on bringing the game systems back and running smoothly. This means that you will be able to read comments on the web Gallery but you will need to be in The Sims 4 to leave new comments
• Due to technical issues, the Gallery will be temporarily disabled on Macs running El Capitan (10.11) and Sierra (10.12). All items previously downloaded will be available in My Library as usual. We will be bringing access back to players on those OS’s as soon as possible.

If there’s an update on this, we’ll be sure to have the article reflect that.

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