For those who tweet at the official Ask PlayStation Twitter account whenever an issue surfaces regarding your console, the PlayStation Network or other stuff related to PlayStation gaming, personalized replies and instructions will be going away very soon!
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This was announced by the official Ask PlayStation Twitter account, which revealed that starting Augus 1, 2022, 1 to 1 support will be ceasing, and players will instead be directed to the official support website where self-help articles and the like will be available.
Starting August 1st, 1-to-1 PlayStation Support via Twitter will no longer be available. To connect w/ PlayStation Support, visit https://t.co/XrvlucY4jr For support articles & self-help resources, visit https://t.co/RfTB4Wzxlp For support videos, visit https://t.co/9dKMRCgkY2
— Ask PlayStation (@AskPlayStation) July 18, 2022
Players will still be able to contact PlayStation Support via the website’s contact guide, but don’t expect replies to be as fast. Aside from the website, players are also instructed to check the official PlayStation Support YouTube page for answers on specific questions regarding the PlayStation ecosystem.
This is definitely a blow to those expecting fast replies when it comes to PlayStation issues, but alas, it is what it is.