343 Industries ‘Will Take Care’ Of Those Affected By Halo: MCC Launch Woes

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Halo: The Master Chief Collection is in trouble; fans aren’t happy with the rather embarrassing launch of what was supposed to be a flagship product of the Xbox One and both developer 343 Industries and publisher Microsoft know it. But while all parties involved in the making of the collection continue to face their challenges head on, studio head Bonnie Ross has ensured that they’ll make it right with fans.

“While our team works on continual improvements and towards solutions, my commitment to you is that we will take care of all owners of Halo: The Master Chief Collection,” she wrote in an update on Xbox Wire. “Our primary and continued focus is first on fixing the issues at hand. Once we’ve done that, we will detail how we will make this right with our fans.”

She went on to explain what’s been causing the headaches thus far and what the studio is has in the works to deal with the issues at hand.

“On the matchmaking front, we have encountered unexpected issues that were not apparent in our internal test environment and that have resulted in a frustrating experience, including long matchmaking times and low session success rates,” Ross said. “Within 343 Industries and Xbox, I can assure you that resolving these issues is our #1 priority. We continue to partner with the Xbox platform team to analyze all data to make ongoing server-side adjustments to continually improve the matchmaking experience. We are also preparing additional content updates that will address existing campaign, UI, and other issues to improve the overall experience. With each update we will carefully analyze data to confirm that the improvements we’re seeing internally are also happening with fans at home.”

The studio will continue to hammer out issues “non-stop”, according to Ross.

Update 1

According to 343’s latest update, Halo: The Master Chief Collection’s next title update is due out this week: “Our upcoming content update is still on track for delivery this week, and includes a variety of updates for Matchmaking, UI, roster and lobby, and more.”

Update 2

Halo: The Master Chief Collection’s latest update is now live, according to Franchise Director Frank O’Connor. We’ll post patch notes as soon as they are available.

Interestingly, popular YouTube personality Boogie2988 has some notable insight on the matter after speaking with 343 and Microsoft officials. Here’s what he had to say:

If you’re interested, here’s Francis’ rant (NSFW):

How do you feel 343 and Microsoft are handling the situation so far? We’re interested to hear your thoughts in the comments below!