Valve Makes Up for Steam Deck Repair Delay by Gifting Free Game
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Good customer service stories are rare, but when they happen, they are worth sharing. Valve has earned a good reputation for mostly being there for players, and here’s proof.
A user who had to send their Steam Deck for repair not only got it fixed, but because of the long wait for the fix, Valve gave them a free game: Clair Obscur: Expedition 33.
Valve Gifts Clair Obscur: Expedition 33 After Steam Deck Repair Delay
According to the player, known as Reyne on Reddit, their Steam Deck had problems that couldn’t be fixed even with remote help from Steam’s technical team. So, the player decided to send the device in for repairs under the warranty. However, a problem arose. The repair partners were delayed, and Reyne went weeks without any news about their console.
After some time with no updates, Reyne contacted Steam support again to ask for a status update. Valve explained what had happened and not only apologized but also offered the player a list of games on Steam to choose one for free as a thank-you for their patience.
Reyne chose Clair Obscur: Expedition 33, the first RPG from Sandfall Interactive and the highest-rated game of the year on Metacritic. The gift was sent right away without any further steps needed, and the player shared their experience with screenshots as proof.
In other news, Valve has updated the Steamworks documentation to clarify the types of advertising and promotions allowed on Steam, explicitly banning advertising-based business models that are often seen in mobile games, especially the kind that force players to watch ads to continue playing.
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