Here Are the Call of Duty: WWII “Known Issues” According to Activision

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With Call of Duty: WWII having one of the rockiest game launches in recent memory for the franchise, a fact acknowledged by developer Sledgehammer Games, it’s understandable that the shooter might still have a few issues that have yet to be resolved.

Over on Activision’s support website, the publisher has listed down the “known issues” that are still plaguing the game, and it mentions the rank reset bug and more.

The list is accurate (per Activision) as of November 6, 2017.

Known Issues

The following issues that are under investigation.

IssueDescriptionStatus
I haven’t received my digital pre-order content.
– All platforms
Some players have not received bonus content items for pre-ordering a Digital Standard or Digital Deluxe edition of the game.Under investigation
I’ve lost ranks and stats.
– All platforms
We’re aware that some of you have lost ranks in Multiplayer. If you’ve lost ranks, choose your platform below to contact us.

Under investigation
I redeemed a code but haven’t received the content in game.
– Xbox One
We’re currently experiencing issues with digital content redemption on Xbox One. Rest assured your items will be delivered to you once this issue is resolved.

For more information about how to access digital content, check out Call of Duty: WWII Bonus Content and Code Support.

Under investigation
I have a bonus content item stuck in the Mail station.
– All platforms
We’re investigating instances where content items collected from the Mail station appear to be stuck in your Mail slots. This is a graphical error; the content has been delivered. Check the Soldier tab to find your content.

For more information about how to access digital content, check out Call of Duty: WWII Bonus Content and Code Support.

Under investigation
I’m experiencing long load times when going to Headquarters.
– All platforms
Headquarters load times are currently under investigation.

PC players have the option of loading the game without entering Headquarters. To do this, follow the steps in the Call of Duty: WWII PC Troubleshooting Guide.

Under investigation
I opened a Supply Drop and got an “Unable to get inventory” error.
– All platforms
This error is due to a connectivity issue. However, the items in your Supply Drop were not lost and should appear in your inventory within 8 hours.

For more information about Supply Drops, check out Call of Duty: WWII Supply Drops and Collection Items.

Under investigation
I opened a Supply Drop and nothing happened.
– All platforms
We’re investigating an issue where nothing appears when opening a Supply Drop. You still received your Supply Drop items and can find them in the Soldier tab.

For more information about how to access digital content, check out Call of Duty: WWII Bonus Content and Code Support.

Under investigation
I redeemed a code for the Multiplayer Upgrade but never received the Prestige Unlock Token.
– All platforms
We’re currently investigating an issue where some players did not receive the Prestige Unlock Token included in the Multiplayer Upgrade.Under investigation

While it’s good that Activision has a public list of things they’re investigating, let’s hope the main issue, which is the servers and matchmaking, are sorted ASAP.

In other COD: WWII news, we published a report that shows the emotes players get in Supply Drops have identical animations but have different names. The nuke has also been confirmed to be in the game as well, which you can watch here.

If you know of a COD: WWII issue that’s not in the list, let us know in the comments.

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