Outriders Xbox Game Pass Refund, Pre-Order Bonuses & More Answered in FAQ

• Will I get the Hell’s Rangers content pack if I play with Game Pass?
  • The Hell’s Rangers content pack is our way of saying thank you to the early adopters and players who pre-order the game. If you have pre-ordered the game on Xbox, you will receive the Hell’s Rangers content pack. If you access the game exclusively with Game Pass (without purchasing or pre-ordering it), you will not receive the Hell’s Rangers content pack (although you will be able to purchase it separately for up to 10% off with your member discount if you want to pick up the content pack!).
  • We’ve talked more about what the Hell’s Rangers content pack actually is in a previous Broadcast.
• Will my progress transfer if I change to Xbox from another Platform?
  • Your progress will follow you if you switch between Xbox Series X|S and Xbox One (and vice versa).
  • Your progress will not follow you if you switch to Xbox from another platform like PC or PlayStation. Similarly, your progress will not follow you if you switch from Xbox to another platform.
  • If you own multiple platforms and plan to now play Outriders with Game Pass, we would recommend ensuring that you play the demo on Xbox in order to have your progress waiting for you when Outriders launches with Game Pass.
• I’ve already pre-ordered Outriders but I would like to cancel my Xbox pre-order in light of the Game Pass news.
• No problem, we absolutely get it! We’ve worked hard with Xbox to make things as easy as possible for you. So, below are the steps you can take to cancel your pre-order if you have pre-ordered directly from Xbox:
  • Sign in at https://account.microsoft.com/billing/orders
  • Look for the pre-order in your order history – this will be dated from when you originally placed the pre-order, not when Outriders will be releasing
  • Once found, you will see an option to Cancel the pre-order listed under the release date
    • a. If you’ve paid with a credit card, then it’ll cancel with no charge
    • b. If you’ve paid using Microsoft account credit (either fully or partially) then your credit will be returned to you, with no charge on the card
  • If for any reason you don’t see the option to cancel, or if you’re trying to cancel within 10 days from launch, you’ll need to get in touch with the Xbox team via https://xbox.com/refund
    • Further support can be found here: Pre-order Xbox One digital games in the Microsoft Store | Xbox Support
• If you have pre-ordered via a local retailer (Amazon, Gamestop, GAME etc.) you will need to contact them directly regarding your order.

Hopefully, any concerns you might have regarding the game hitting Game Pass is answered there.