Battlefield 6 Player Successfully Refunds Game After 470 Hours of Game Time Due to Game Modes Being Removed by Devs
While getting a refund from any digital storefront means you either haven’t downloaded the title or played it that much, there are certain cases where a refund is issued even if it doesn’t look like it’s warranted.
We seem to have encountered that recently, as one gamer decided to ask for a refund for Battlefield 6, despite having played the game for 470 hours.
The reason for the refund? It’s due to game modes being cycled out by the developers.
Battlefield 6 Player Pours 470 Hours Into Game, but Still Saw Fit to Ask for a Refund
Battlefield player ExplorEverythingOnce posted on the franchise subreddit stating that Steam successfully issued them a refund after 470 hours of game time, and it’s due to “so many game modes” being removed at once.
If it sounds unbelievable, you’re not the only one to question it, but a purchase history screenshot was provided to prove this was the real deal.
The BF6 gamer said that he was upset when King of the Hill and Squad Deathmatch were removed, but removing Rush is “something I refuse to put up with,” since it’s the mode they have spent the most time on so far.
Once contacting Steam support and explaining that multiple game modes were removed from the game without notice nearly a year after the game launched (no, not really since the game was released in October). They then linked the Battlefield website, which shows all the modes that are supposed to be available through matchmaking. The customer service rep then agreed that it wasn’t right, and gave back the full game price for the Phantom Edition, which they got on launch day.
While I’m all for pro-consumer, this doesn’t seem right, no? Having played the game 470 hours already and still wanting a refund even after clearly getting your money’s worth? It seems wrong — at least for me anyway. Also of note, it’s not like DICE will keep Rush out of the game mode rotation forever. They cycle these modes back in. Is it asinine that they do it? Yes, but if you’ve played a game this much and presumably enjoyed it, don’t the devs deserve some of your dime?
To put things in perspective, to have amassed 470 hours into the game already since its release on October 10, 2025, this means you’d need to play 1.5 hours on average every day non-stop.
Speaking of which, DICE has announced a playlist update recently, stating, “The recent playlist adjustments weren’t made lightly. Our goal is to improve matchmaking quality by focusing players into the playlists seeing the most activity, creating more consistent matches that fill, and getting our players into the action faster. While this means some playlists are no longer always available, the intent is to create more consistent matches across Battlefield 6.”
The studio is bringing back King of the Hill as an active playlist and will show up in Custom Search, and the studio is also bringing back Operation Augur from Season 2 for one week now that remaining issues affecting it have been resolved.
When it comes to asking for refunds, do you think the gamer is right in asking for one despite playing the game for 470 hours? Or should they just suck it up and wait for their preferred game mode to be cycled back in? Let us know where you stand in the comments.
In other Battlefield 6 news, even if the game is the best-selling premium game of 2025, publisher Electronic Arts still saw it fit to lay off people across the stable of studios that are part of Battlefield Studios. Not only that, but its CEO and other execs even pocketed over $50 million in salary and bonuses thanks to hitting “all milestones” for the game.
For those annoyed at the game’s matchmaking, DICE is aware of this somewhat, and we’re hoping it gets sorted out soon.
No, the refund is absolutely correct. This is called “bait and switch” and it will earn Electronic Arts a massive lawsuit. Hope the Saudis enjoy their purchase.
It’s insane that this article suggests that the customer is in the wrong but nothing about how unethical it is for a game to remove key features after purchase. EA has constantly shown scummy practices, they should be held responsible and consumers should have recourse to get their money back.
its ahrdly wrong to expect a refund for a game you purchased if two years later its not the same game. releasing unfinished slop and then continuously changing the entirety of the content people purchase it for is not ok
i think it’s asinine you’re siding with the game company in any way. they changed their product from what we were originally sold. that’s not my fault and of no choice of my own no matter how much time i have into the game. if what i purchased the game for is no longer readily available when i choose to play, then what did i pay for? why should i have to wait for something i used to have readily available access to because they deem fit to not have it available.
Whoever wrote this article should be drawn and quartered