Sledgehammer Games Give an Update on Call of Duty: WWII Issues

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To say that Call of Duty: WWII has had a rocky launch might be an understatement at this point. Players have experienced server downtimes, lost progression,glitched lobby screens and more. While Sledgehammer Games has mentioned that a new patch is supposed to drop today to fix the end of match disconnects (we found an impromptu fix, by the way), the studio has finally issued a statement to fans.

Over on the studio’s official site, Sledgehammer Games thanks fans for their continued support, and mentions they see “millions of fans play every day” that they know are frustrated with the on-going issues. Check out the important details of the statement below.

Our highest priority is to deliver the best online experience possible. We’re not there yet, and we won’t rest until we are.

Our entire team is working around the clock, and we would like to share our current status update:

Online Connectivity – While our previous Game Update which released early Friday solved several critical needs, unfortunately it also had an adverse effect on server performance.  As a result, we moved to P2P (listen) servers.  Overall, the game is stable, however we know that P2P brings things like Host Migrations and other issues that make for inconsistent gameplay experiences. Our objective to return to dedicated servers is our highest priority. 

Dedicated Servers – This weekend we rolled out various test solutions in limited markets in order to fully analyze real-world conditions without risking disruption. This level of data and diagnostics is helping us work toward a permanent solution as quickly as possible.  We’ve begun to test dedicated servers today in the US. We’ll watch this test closely, and once we analyze the results we’ll look to expand.

Game Disconnects From Server – After much testing, our engineering teams identified the root cause of this issue, which can also result in lost stats and post match lobby freezes.  Later tonight, we plan to deploy a patch across both consoles worldwide. We’ll monitor the results, and keep everyone updated.

Headquarters – As we focus on the return to dedicated servers as our highest priority, we will continue to utilize a solo-HQ experience.  Players can still invite friends, which we encourage everyone to try.  But we get it, HQ is best enjoyed with a thriving, fully populated social community interacting together. So hang in there while we address the most pressing concerns first.

We also want to reinforce our commitment to PC fans. We have the next PC Title Update ready to go, but we believe we need to work through the issues noted above first – many of which also affect PC players. For this reason, we’ll wait a bit longer before deploying the patch to the PC in order to ensure everything is the way it needs to be first.

This is definitely a step in the right direction. Let’s hope that aside from the technical issues, Sledegehammer Games also implements the changes from the beta that it promised will be in the final game (but are not).

Are you happy with Sledgehammer’s current update? What other important issues have they failed to list down? 

In other COD: WWII news, we posted an Infantry Division guide earlier today. There’s also a super funny glitch that has players racing while they’re sitting down (not joking!).